Blending AI Innovation
with Human Judgement
CyberMaxx embraces AI to enhance both our internal operations and our cybersecurity solutions. AI accelerates detection, enriches data, and supports decision making—while human expertise ensures accuracy, context, and high-fidelity outcomes. Together, they create an MDR solution that goes far beyond the alert forwarding model of many typical MDR and MSSP vendors.
Operational Efficiency
CyberMaxx leverages AI to streamline internal workflows that directly impact the quality and speed of our services. Examples include:
- Rule Translator Bot enabling “Write Once / Apply All” rule creation
- Automated log parsing that significantly reduces MTTD and MTTR while improving accuracy
- AI-driven insights that enhance scalability, increase precision, and optimize operational costs driven insights
These efficiencies allow our analysts to focus on higher-value investigative work and deliver better outcomes for customers.
Tech Enabled Approach
We continue to invest in technologies that integrate AI where it drives the most value. These systems assist with:
- Automated incident triage
- Continuous pattern and anomaly analysis
- Identifying gaps across complex environments
- Correlating cross-platform signals at scale
This tech-enabled strategy increases visibility, context, and speed across our MDR processes – while supporting customers with best-in-class tools to protect their environments.
“Big R” Response
Alerts alone don’t solve the problem. CyberMaxx delivers investigation, containment, eradication, and remediation—powered by AI where it matters most.
We believe in Notification vs. Escalation. Our SOC operates across four key stages:
- Analysis
- Notification (always)
- Escalation (only for confirmed incidents needing immediate action)
- Remediation
AI assists analysts by enhancing fidelity, enriching events, and reducing noise—but human responders guide critical decisions.
With our “Big R” approach, we conduct:
- Cross-client and cross-vertical threat sweeps
- Comprehensive compromise scope evaluations
- Human-driven validation to challenge assumptions and identify hidden risks
- Driven validation to challenge assumptions and identify hidden risks
SOC Management Platform & Analyst Applications
Our platform integrates generative AI to strengthen detection and enhance operational efficiency. AI improves incident fidelity by providing prescriptive, human-guided recommendations when compromise is detected.
- AI augments—but does not replace—analyst expertise through:
- Case enrichment
- Triage and decision support
- Automated verdict actions
- Email triage optimization
- AI assisted threat hunting for complex scenarios assisted threat hunting for complex scenarios
This fusion of AI and human ingenuity ensures consistency, accuracy, and speed in service delivery.
Customer Success
By automating and improving internal processes, we reallocate valuable time toward proactive, client focused initiatives. Our Customer Experience team uses AI to streamline onboarding and enhance Customer Support Dashboards, improving efficiency, accuracy, and responsiveness.
Offense Fuels Defense
CyberMaxx blends platform native behavioral detections with custom rules authored by our detection engineers to meet unique client needs. AI further enhances this by supporting:
- Pre-ransomware activity identification
- Cross-platform rule generation
- Targeted, AI-guided threat hunts (e.g., healthcare-specific sweeps)
Human Expertise at the Core
AI accelerates triage, enrichment, and analysis—but it’s our experts who validate findings, interpret context, and assess the full scope of compromise.
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