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Customer Success is one of CyberMaxx’s core pillars. We believe customers deserve layered support, the same way they get layered security, from the first sales conversation through onboarding and every day after. That’s why we’ve made two key investments in our Customer Success organization.
Alex Cypert has joined CyberMaxx as Senior Director, Customer Experience. He leads our Customer Success team and is focused on driving measurable improvements in customer satisfaction across our managed security services portfolio.
Sean Raffetto has joined as Director, Account Management. He leads our Account Management team and owns every engagement across the CyberMaxx customer base.
Alex and Sean will work as a team to make sure every customer sees real, measurable value. We’re glad to have them on board, and we’re looking forward to what they bring to customer engagements in the weeks and months ahead.
About Alex
Most recently, Alex served as Director of Business Services at Convergence Networks, where he led an international Account Management team of 16 across the US and Canada. Before that, he spent nearly five years at BlueVoyant as Director of Managed Security Services, leading a global Client Success Leadership team of 32 CSMs across the US, LATAM, EMEA, and APAC. During his time there, he built the company’s NPS program, drove client renewals and cross-sell initiatives, and owned business resource planning for the global CS organization. His background also includes Deepwatch, Bitdefender, and Rackspace Managed Security, where he built customer success programs and frameworks from the ground up.
About Sean
Sean built his cybersecurity career at some of the industry’s most respected security companies. He got his start in channel development and strategic account management at Check Point Software, then moved into cybersecurity leadership roles across multiple organizations before building deep expertise in enterprise security sales. Most recently, he served as Regional Sales Manager at Push Security, focused on securing SaaS environments. Before that, he held roles at CIPHER Security, HoxHunt, WithSecure, and F5, consistently supporting strategic customer relationships and navigating complex cybersecurity buying environments alongside executive decision-makers.