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Client Challenge
An innovative engineering organization delivering sustainable, turnkey solutions for global industrial operators faced a critical issue: their small IT and security team lacked the bandwidth to monitor their environment 24×7. While MDR was a priority, they grew frustrated with their existing provider due to:
- Missed elementary alerts
- Excessive false positives are overwhelming their internal team
- Poor customer support
Client Goals Aligned to CyberMaxx Offerings
The organization sought an MDR partner they could trust, one with deep expertise to reduce noise and allow their team to focus on strategic business priorities. CyberMaxx demonstrated value far beyond their previous MDR experience. We positioned ourselves not as an alert-forwarding service, but as a modern MDR partner that addressed their non-negotiables:
- Operates a 24x7x365 follow-the-sun SOC model
- Offers flexible integrations with Elastic SIEM to monitor their entire tech stack
- Maintains strong partnerships with leading EDR tools like SentinelOne
- Provides a full response model within the SOC to minimize alert fatigue
- Delivers a best-in-class Customer Experience as an extension of their team
Why CyberMaxx?
The client chose CyberMaxx because we deliver trusted expertise and act as an extension of their team, leveraging their existing tech stack for cost efficiency while ensuring continuous monitoring and response. Key differentiators included:
- “Big R” Response: Significantly reduces alert fatigue and alleviates response burden
- SentinelOne Partnership: Enabled a 65% cost savings on licensing by consolidating underCyberMaxx
- Dedicated Customer Experience Team: Ensures ongoing support and partnership
