Table of Contents
Client Challenge
The Vice President of IT for a national hospice care organization received the call every corporate leader fears: their systems had been breached. At the time, the organization’s defenses were minimal, relying solely on an out‑of‑the‑box EDR and a basic email security solution.
During the post‑incident investigation, the Office for Civil Rights (OCR) advised that the organization must partner with a Managed Detection and Response (MDR) provider to modernize its cybersecurity posture. This would not only strengthen protection against future breach attempts but also ensure an appropriate and compliant response should new threats arise.
In Summary:
- The organization experienced a significant cybersecurity breach.
- At the time, their security posture relied only on a basic, out‑of‑the‑box EDR and email security solution.
- Moving forward, they needed a robust MDR partner to modernize their defenses and strengthen overall security resilience.
Client Goals Aligned to CyberMaxx Offerings
As they evaluated potential solutions, they quickly recognized us as a true security partner; distinct from the other providers under consideration. Several key factors influenced their decision:
- Comprehensive protection for 4,500 Android devices in the field. Securing their mobile workforce was a top priority, and they valued our ability to collect and ingest logs from Intune to provide visibility and protection across all devices.
- A balanced offensive and defensive security strategy. They sought a security program that didn’t just react to threats but proactively prevented them. Our integrated offerings—such as Vulnerability Scanning, Dark Web Monitoring, and Deception Technology—delivered meaningful added value alongside our MDR service.
- A seamless onboarding experience with ongoing partnership. A smooth implementation and consistent support were critical. They appreciated that our Customer Success team would guide them through onboarding and remain engaged long term to ensure continued security maturity.
Why CyberMaxx
In addition to aligning closely with the client’s strategic security goals, their decision to partner with CyberMaxx was strongly influenced by several key differentiators:
- Predictable per‑endpoint pricing, rather than volume‑based ingestion fees common among most MDR providers.
- Robust threat intelligence and expert threat hunting capabilities that enhance visibility and accelerate response.
- Advanced reporting and analytics within CyberSight, providing clear, actionable insight into their security posture.
- Co‑management flexibility and ongoing partnership from the CyberMaxx team, ensuring continuous support and collaboration as their environment evolves.
